Reservations Stay Meals Nearby Area Other Information Contact

  • Reservations

    • Q
      How far in advance can I make a reservation?
      A

      Reservations are accepted up to six months in advance.
      For bookings beyond that period, please contact us directly.

    • Q
      Can I make a reservation by phone?
      A

      We sincerely apologize, but we are currently unable to accept reservations by phone. Please make your reservation through our official website. 

    • Q
      What payment methods do you accept?
      A

      We accept cash, credit cards, and PayPay.

    • Q
      Can children stay at SUKU?
      A

      Yes, children are welcome to stay with us.

      One preschool-aged child may share a bed with each adult free of charge. Elementary school-aged children are charged the child rate, while guests of junior high school age and above are charged the adult rate.

    • Q
      How many guests can stay in each room?
      A

      The maximum number of guests varies by room.

      KOZO: 4 guests
      MITSUMATA: 4 guests
      GAMPI: 3 guests
      KETA: 6 guests
      KAI: 2 guests

      Elementary school-aged children and older are included in the room capacity. One preschool-aged child may share a bed with each adult free of charge.

    • Q
      How can I check my reservation details?
      A

      You can check your reservation details in the confirmation email sent after your booking is completed, or through the URL provided in the email.

      If you do not receive a confirmation email, please contact us by email.

    • Q
      I would like to change my reservation.
      A

      If you would like to change your stay dates, room type, or other reservation details, please make a new reservation with your preferred details and then cancel your original reservation.

      If you would like to make changes within 14 days of your check-in date, please contact us by email.

    • Q
      Can I cancel my reservation?
      A

      You may cancel your reservation yourself up to 15 days before your check-in date. For cancellations made within 14 days of your check-in date, the following cancellation fees will apply:

      14–8 days before: 20% of the accommodation fee
      7 days before–the day before: 80% of the accommodation fee
      On the day of check-in: 100% of the accommodation fee

  • About Your Stay

    • Q
      Where do I check in?
      A

      Check-in is available at the reception, located at the entrance marked by a traditional noren curtain.

      SUKU hanare is located across the parking area from the reception. Both the reception and SUKU hanare are about a one-minute walk from the parking area.

      If you are staying at SUKU hanare, please leave your luggage in your car and come to the reception first. After check-in, you can return to your car to collect your luggage before heading to your room.

    • Q
      What time is check-in?
      A

      Check-in is available from 3:00 p.m. to 6:00 p.m. Please let us know your expected arrival time when making your reservation.

      If your expected arrival time changes or you plan to arrive after 6:00 p.m., please contact us by email.Where do I check in?

    • Q
      What time is check-out?
      A

      Check-out is by 11:00 a.m. Please return your room key to the reception when you check out.

      The reception opens at 10:00 a.m. If you plan to leave before 10:00 a.m., self check-out is available.

    • Q
      Is early check-in or late check-out available?
      A

      We are sorry, but early check-in and late check-out are currently not available.

    • Q
      Can I leave my luggage before check-in or after check-out?
      A

      Yes, we can store your luggage before check-in and after check-out. We can also receive luggage sent to us in advance of your stay.

      Please note that we are unable to store valuables.

      If you would like to use our luggage storage service, please contact us by email in advance.

  • Meals

    • Q
      What time is breakfast?
      A

      Breakfast will be prepared in your room’s refrigerator in advance, so you may enjoy it at any time you like.

    • Q
      What time is dinner served?
      A

      Dinner is generally served from 6:00 p.m. The latest available start time is 6:30 p.m.

    • Q
      Do you offer children’s meals?
      A

      We are sorry, but we currently do not offer a children’s menu.

    • Q
      Can we bring our own food and drinks?
      A

      Yes, you are welcome to bring your own food and drinks. You may freely use the refrigerator, microwave, and other facilities provided in your room.

      Please note that we cannot be held responsible for any food or drinks brought onto the propert.

    • Q
      Can you accommodate food allergies?
      A

      We are unable to provide meals specifically tailored to individual food allergies. However, where possible, we can prepare your meal without the relevant ingredients. Please provide details of any food allergies when making your reservation.

      For safety reasons, we are unable to provide meals for guests with severe food allergies.

  • Nearby Area

    • Q
      Are there places nearby where I can shop?
      A

      Yes. Supermarkets, drugstores, and convenience stores can be found about a 10-minute drive from SUKU.

      Please feel free to ask our reception staff for more information.

    • Q
      Are there any restaurants nearby?
      A

      Yes. There are restaurants and izakaya within about a five-minute drive from SUKU.

      Please feel free to ask our reception staff for more information.

  • Other Information

    • Q
      Is there a designated smoking area?
      A

      Smoking is permitted only in the designated smoking area at the main residence.

      There is no smoking area at SUKU hanare. Guests staying at SUKU hanare are asked to use the designated smoking area at the main residence.

    • Q
      Can I visit SUKU for a tour?
      A

      As a general rule, we do not offer tours solely for the purpose of viewing our guest rooms.

      If you would like to arrange a site visit, please contact us in advance.

    • Q
      Can non-staying guests enter the guest rooms?
      A

      For security and to help prevent any issues, only registered guests are permitted to enter the guest rooms.

    • Q
      Can I stay with my pet?
      A

      We are sorry, but pets are not permitted to stay at SUKU.

  • Contact

    • Q
      How can I contact you?
      A

      If you have any questions or requests, please contact us by email.

      MAIL：suku@craftinvitation.jp